Mohammad Hossein Zandipour
IT infrastructure and support specialist with 9+ years of hands-on experience across end-user support, Windows/domain environments, hardware/software troubleshooting, network operations, endpoint tooling and technical documentation. Currently expanding into Linux administration, Docker, Git-based delivery, cloud platforms and production-focused DevOps through real deployed projects and practical labs.
Core Skills
Professional Experience
Network & Infrastructure Support Specialist — Resalat Qarz Al-Hasna Bank
- Provide technical support for Windows clients, user accounts, domain access, network resources and business applications.
- Troubleshoot hardware, software, operating-system and network-related incidents and provide timely resolutions.
- Support domain join/rejoin, user login issues, printers, scanners, drivers and endpoint-management agents.
- Support endpoint security, antivirus, MFA and management tools and coordinate escalations with network, infrastructure and security teams.
- Document technical issues, completed actions and recurring solutions.
IT Support & Infrastructure Specialist — GAJ Publishing
- Provided Level 1 and Level 2 support for end users in Windows-based and domain environments.
- Diagnosed hardware, software, operating-system, network-connectivity and user-access issues.
- Supported user accounts, domain-connected computers, shared resources, VPN connections, email services and remote-access tools.
- Installed and configured printers, scanners, drivers, business applications and endpoint/security agents.
- Recorded incidents and service requests, prepared technical reports and coordinated unresolved cases with infrastructure and security teams.
Education
M.Sc. Information Technology Management
B.Sc. Information Technology Engineering
Training & Certifications
Selected Production Projects
AI-agent platform with production/staging services, API/worker separation, PostgreSQL/Redis and isolated deployment.
Role-based ticketing/service marketplace with API, workers, PostgreSQL, health checks and iterative production releases.
Trading-analysis service with API + worker architecture, persistent data services and production health monitoring.
Remote-support platform deployed behind Caddy with HTTPS and containerized services.
AI website-builder architecture using Next.js, FastAPI, PostgreSQL, Redis and reverse proxy.
Infrastructure lab with isolated web/API services and monitoring-oriented deployment practices.
Hands-on Development
Debian VPS, Docker Compose, Marzban/Xray, DNS, reverse proxy, port mapping and connectivity troubleshooting.
Ubuntu, users/groups, permissions, processes, services, storage, networking commands, Git/GitHub and technical documentation.